Showroom

Where is your showroom?

LEGATO is an online store, visit our website www.legatodesigns.com for appointments at our resource center situated in Gulshan.

Placing An Order

How do I place an order off-line ?/ can I call to place an order?

Our customer care is ready to assist you seven days a week, at +8801901025498. Saturday – Friday 10am – 9.00 pm.
You can also visit our design center by appointment.

What If I need help deciding what could fit or work best in my space?

Our design solution may be awaited through appointment, in the appointment section (of our website). Please email us at [email protected] to schedule an appointment.

Are all of your products available online?

Yes, all of our products are available online. And for our design solutions you can reach us at [email protected] or at +8801901025498

Does the catalog show all of your designs?

The catalog showcases new seasonal looks and designs, however not all pieces are shown. Stay connect with our website www.legatodesigns.com to view more furniture, art & decor.

Do I need to create an account to order online?

For your convenience, LEGATO provides guest checkout - no account is needed to order online.

How do I order catalog items online?

Contact LEGATO for assistance by phone at +8801901025498 or email us at [email protected]

Where do I go for product information, dimensions?

All product details, including dimensions are written on the Product Specification on the website.

How do I measure correctly?

It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways.

Do you offer interior design solutions?

We have an in-house styling team and 3D designers. These experienced professionals are more willing to transform your interior design projects into 2D and 3D visuals for a realistic 360 overview of the desired result.

Orders And Order Status

How can I check on the status of my order?

If you placed your order on www.legatodesigns.com you will receive a ship notification in your email, there you can track your shipment status or click here order tracking

Can I change my order?

If the order is for a custom item or a stock item, cancellation must be found within 24hours. If you refuse delivery after shipping, please note that your purchase will then be subject to this No Return Policy.

Returns And Exchanges

What is the return/exchange policy?

Learn more about Return And Exchange

Can I cancel an order for a special-order item?

If the order is for a custom item, cancellation must be found within 24hours. Custom, special-order, and made-to-order merchandise is made to your specifications and therefore, once your order is crossed 24hours, we do not accept returns, cancellations, or exchanges. If you refuse delivery of your custom order item for reasons other than manufacturer defect or transit damage, you will still be charged the remaining balance. And your advance amount is forfeited.

What if my item(s) do not look like what I saw in the store or online?

The colors of our products are displayed as accurately as possible on the website. Please note that we cannot guarantee that the color you see on your computer will match the actual color of the item you receive. Colors appear differently on different monitors and devices. If you have any questions regarding the color or texture of a product, please do not hesitate to contact us.

Can I return an item purchased online?

We do not accept returns. Please click return policy.

Damage Policy

What do I do if I received a damaged product?

In the case of a manufacturer's defect, we will replace the defective part or, if needed, the entire item, upon your claim before signing the Bill of Lading (BOL). We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any complications.

Payments And Payment Options

How is tax applied to my order?

Taxes are applied based on the laws and regulations.

What forms of payment do you accept?

You may pay using all major debit and credit cards, bKash and Nagad.
Monthly Instalment (EMI) available on select products.
Cash on delivery (COD) available for amounts under BDT 50,000 and advances.

Do you offer EMI, what are the available options?

Yes, EMI is available with all major banks for 3, 6, 9 or 12 months for online purchase.

Is it secure to share my Bank / Card details on your website?

Yes, it is completely secure when you shop at www.legatodesigns.com with your credit or debit cards. We use Secure Sockets Layer (SSL), an encryption technology, so that only LEGATO can read buyers personal information.

Delivery Services

Do you deliver?

Yes, we do, once your order is completed on our website the delivery time will be indicated.

How long will it take to receive my order?

It will be indicated in you invoice.

How much are the delivery charges?

Depending on the amount, weight of goods and your location the delivery charges will vary.

Do you accept cash on delivery?

Cash on delivery is available for up to BDT 50,000

Where do you ship?

We currently ship to Dhaka and Chittagong in Bangladesh and the USA.
Please email us at [email protected] for more details about USA deliveries.

Can I pay by bKash/Rocket once a product is delivered to me? ?

Unfortunately, we cannot offer this service currently.

Do you offer assembly service?

Yes, we provide assembly, wherever necessary, free of cost.
Please note that our delivery team cannot install electric equipment in our furniture.

Return Eligibility

Can I return an item purchased online?

We do not accept returns. Please click return policy

Gift Cards

Can I order an e-Gift Card online?

Purchase a gift card at www.legatodesigns.com or by phone at +8801901025498

Can I use my e-Gift Card to purchase online?

Your e-gift card is for purchasing products from LEGATO online shop.

How to use the e-Gift Card?

A proper step-by-step procedures are mentioned on Gift Card Uses Guide.

Damage Policy

What do I do if I received a damaged product?

In the case of a manufacturer's defect, we will replace the defective part, or if needed, the entire, upon your claim before signing the Bill of Lading ( BOL). We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any complications.

Email And Subscription

Are my personal details safe with you?

We have a strict privacy policy in place. Please click here privacy policy for further information.

Technical Support

Which web browsers does your website support?

Our website is supported by the latest versions of:

• Microsoft Edge
• Google Chrome
• Apple Safari
• Mozilla Firefox